
Imperial events

Frequently Asked Questions
HOW DO I RESERVE THE VENUE FOR MY EVENT?
NON REFUNDABLE RETAINER- $500+ Depending on the package being booked.
Customized Payment Schedule & Final Payment- We'll customize a scheduled payment plan with the final payment being due 45 days prior to the event.
Payments can be made by Zelle, Cash App, Mastercard, or Visa. Pricing is subject to change without notice. 4% is added to all payments that are not ZELLE/Venmo/CashApp.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
DO YOU REQUIRE A DAMAGE DEPOSIT?
Yes, a $200 Refundable Damage Deposit is required. Please note that certain circumstances / events may require a higher damage deposit. This is refunded in full as long as all rules set forth in the contract are upheld. Please allow up to 10 business days for the refund to be processed.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
WHO DOES THE SETUP AND BREAKDOWN OF MY TABLES AND CHAIRS
Imperial Events handles set up and breakdown of all tables and chairs.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
DO YOU HAVE A PROJECTOR AND/OR PROJECTION SCREEN?
Yes, we have a projector and screen that may be rented as needed.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
DO YOU CHARGE TAX AND GRATUITY?
We charge 6.5% tax. We do not charge gratuity. We believe our staff is wonderful and will treat you and your guests to an exceptional event, therefore, we let gratuity be up to your discretion.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations of this agreement for any reason, including force majeure, will result in the forfeiture of all payments applied to your event. Under this agreement, a date change is considered a cancellation. However, a date change request received 90+ days prior to the event date will be allowed and assessed a $300 re-scheduling fee. The new date must occur within 6 months of the request (based on availability). Any requests made less than 90 days from the event date is considered a cancellation. All cancellations must be provided to in writing.
Please contact us at (407)743-5333 if you are unable to locate the answer to your question(s). We're more than happy to assist and make sure all of your inquires are addressed.
DO I HAVE TO PROVIDE DAY OF INSURANCE FOR MY EVENT?
A one-time event insurance policy must be purchased for all events. Clients and Bartending Vendors are required to be insured, naming the venue as an additional insured entity. This can be purchased HERE. A copy of the certificate of insurance will automatically be sent to us. We have no control over their pricing. PROOF OF INSURANCE MUST BE PROVIDED NO LESS THAN 2 WEEKS PRIOR TO THE EVENT. If your VENDORS need coverage they can obtain it using the same link. Please note that you may also choose a different insurance carrier.